FORCEFIND

Returns, Refunds & Warranty Policy

Last updated: 9 November 2026

At ForceFind, customer satisfaction and product quality are important to us. We want every customer to enjoy their purchase and have a positive shopping experience.

This policy explains how returns, refunds, exchanges and warranty claims are handled for products purchased through our online store.

This policy is governed by the applicable laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Seven-Day Online Cooling-Off Period

In accordance with section 44 of the Electronic Communications and Transactions Act, customers purchasing online generally have the right to cancel their purchase within seven (7) days after receiving the product, without providing a reason.

The following conditions apply:

• The customer must notify ForceFind in writing within the applicable seven-day period.

• The customer is responsible for the direct cost of returning the product.

• The product must be returned with all accessories, cables and other items supplied with it, where reasonably possible.

• Customers should take reasonable care of the product while it is in their possession.

ForceFind will refund payments within the period required by law, which is generally 30 days after cancellation under section 44.

This cooling-off right is subject to the statutory exceptions in ECTA section 42.

2. Defective or Faulty Products

All products sold by ForceFind are covered by the applicable consumer protections under section 55 and section 56 of the Consumer Protection Act.

If your Split Speaker develops a defect or fails to meet the required quality standards within six (6) months of delivery, you may return it without penalty.

Following a valid assessment of the product, you are entitled to choose one of the following remedies:

• A repair of the defective product.

• A replacement with the same product, where available.

• A full refund of the purchase price.

The customer is not required to accept a repair if they are legally entitled to choose a replacement or refund under section 56.

For valid defective-product claims covered by the CPA, ForceFind will bear the reasonable return costs as required by law.

3. Conditions Not Covered as Product Defects

ForceFind is not responsible for damage or faults caused by circumstances outside the product's normal intended use, including:

• Physical damage caused by dropping, crushing or mishandling the speaker after delivery.

• Water or liquid damage where the product is not advertised as water-resistant or waterproof to the relevant level.

• Damage caused by incorrect charging, incompatible power supplies or improper electrical connections.

• Unauthorised repairs, modifications or tampering.

• Negligence, misuse or failure to follow the supplied operating instructions.

• Normal wear and tear resulting from ordinary use.

These exclusions only apply where the damage or failure was caused by the circumstances described above. They do not exclude a customer's rights where an underlying manufacturing defect or other supplier-responsible fault exists.

4. Physical Damage and Incorrect Use

Customers are encouraged to inspect their products upon delivery and notify ForceFind as soon as possible if they notice visible damage or missing components.

Where damage is caused during delivery, customers should contact ForceFind with photographs of the packaging and affected product.

Damage caused by the customer after delivery will not qualify as a manufacturing defect.

Nothing in this section limits any rights a customer may have under applicable consumer protection legislation.

5. Change-of-Mind Returns After Seven Days

Once the statutory seven-day cooling-off period has expired, ForceFind does not offer voluntary change-of-mind returns or refunds.

This applies where a customer:

• No longer wants the product.

• Has changed their mind after the cooling-off period.

• Has purchased the incorrect product.

• Simply prefers another product.

This section does not affect any statutory right to return defective, unsafe or incorrectly supplied goods.

6. Incorrect or Missing Items

If you receive an incorrect product or discover that an item supplied with your order is missing, please contact ForceFind as soon as reasonably possible.

We will investigate the issue and arrange an appropriate solution, which may include supplying the missing item, replacing the incorrect product or issuing a refund where required by law.

7. Return Procedure

To request a return, refund, replacement or warranty assessment, please follow these steps:

1. Contact us using the official ForceFind contact details provided on our website.

2. Include your order number and the date of purchase.

3. Explain the reason for your request.

4. Include photographs or videos where relevant, particularly for visible damage or suspected defects.

5. Wait for return instructions before sending the product back.

Please do not send products to an address that has not been authorised by ForceFind.

Where a return is legally required, ForceFind will provide reasonable instructions for completing the return.

8. Product Inspection

Returned products may be inspected to establish the nature and cause of a reported fault.

Customers may be asked to provide reasonable information about the problem, such as a description, photographs or a video demonstrating the issue.

An inspection must not be used to delay or deny a valid statutory remedy.

Where a product is found to have been damaged through customer misuse or accidental damage, and no underlying defect is present, the claim may be declined.

9. Refund Processing

Approved refunds will be processed using the original payment method wherever reasonably possible.

Refund processing times may vary depending on the payment provider and financial institution.

Where ECTA section 44 applies, refunds must be made within 30 days after cancellation.

For other statutory refunds, ForceFind will process refunds within the applicable legal timeframe.

10. Delivery Costs

The following delivery-cost arrangements apply:

• Change-of-mind cancellation within the ECTA cooling-off period: The customer is responsible for the direct cost of returning the product.

• Valid defective-product claims: ForceFind bears the return costs as required by the CPA.

• Incorrect products supplied: ForceFind will arrange and cover the reasonable costs of correcting the error.

• Customer-caused damage: The customer is responsible for costs associated with damage caused by their own misuse or negligence, where legally permitted.

11. Limitation of Policy

Nothing in this policy is intended to exclude, restrict or waive any rights that customers are entitled to under South African consumer protection legislation.

Where any provision of this policy conflicts with applicable legislation, the relevant legislation will take precedence.

ForceFind reserves the right to update this policy from time to time, subject to applicable legal requirements. The version applicable to a purchase will be determined in accordance with the law.

12. Contact Us

For returns, refunds, exchanges or warranty enquiries, please contact:

ForceFind Customer Support

Email: forcefindza@gmail.com

Website: forcefind.co.za

Country: South Africa

We appreciate your support and thank you for choosing ForceFind.

ForceFind – Elevate Your Sound.