Terms of service

FORCEFIND

TERMS OF SERVICE

Last updated: 9 November 2026

1. Introduction

Welcome to ForceFind.

These Terms of Service govern your access to and use of the ForceFind website and any purchases made through our online store.

By accessing our website, browsing our products or placing an order, you agree to the applicable terms and conditions outlined below.

If you do not agree with these terms, you should discontinue using our website.

ForceFind operates in accordance with applicable South African laws, including the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and other relevant legislation.

2. Business Information

ForceFind is an online retail business operating in the Republic of South Africa.

Trading name: ForceFind

Legal business name: [INSERT LEGAL NAME]

Business registration number: [INSERT IF APPLICABLE]

Physical business address: [INSERT ADDRESS]

Email address: [INSERT BUSINESS EMAIL]

Telephone number: [INSERT CONTACT NUMBER]

Website: [INSERT WEBSITE]

3. Products and Product Information

ForceFind aims to ensure that all product descriptions, images, specifications and prices displayed on our website are accurate and up to date.

However, minor differences in product appearance, packaging or presentation may occur.

Customers are encouraged to review product descriptions and specifications carefully before placing an order.

ForceFind does not guarantee product features, performance levels or specifications beyond those expressly advertised or otherwise required by applicable law.

Nothing in this section limits any consumer rights relating to misleading descriptions, defective products or goods that do not meet the required legal standards.

4. Orders and Payments

By placing an order through our website, you confirm that the information supplied is accurate and complete.

All orders are subject to successful payment verification and product availability.

An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.

ForceFind will notify customers of any material issues affecting an order, including stock unavailability or an apparent pricing error.

Where an order cannot lawfully be fulfilled, ForceFind will contact the customer and arrange an appropriate resolution, including a refund where required.

Payments must be completed through the payment methods made available at checkout.

ForceFind does not intentionally store full payment card details and relies on its payment service providers to process transactions securely.

5. Pricing and Promotions

All prices are displayed in South African Rand (ZAR), unless otherwise stated.

Applicable delivery charges and other costs will be disclosed before the customer completes the purchase.

ForceFind reserves the right to update product prices, promotions and offers at any time.

Any changes will not retrospectively alter an order already concluded, except where a lawful cancellation or correction is applicable.

Promotional offers are subject to their stated conditions and availability.

6. Shipping and Delivery

ForceFind currently uses Aramex Store-to-Door for deliveries.

Our estimated delivery timeframe is 8–11 business days, subject to the terms of our Shipping Policy and applicable law.

Customers are responsible for providing accurate delivery information when placing an order.

ForceFind will make reasonable efforts to assist customers with tracking enquiries, courier delays and delivery-related problems.

Please refer to our separate Shipping & Delivery Policy for further information.

7. Returns, Refunds and Exchanges

All returns, refunds, cancellations and defective-product claims are handled in accordance with our Returns, Refunds & Warranty Policy.

Customers retain all applicable rights under the Consumer Protection Act and Electronic Communications and Transactions Act.

Nothing in these Terms of Service removes or restricts any statutory consumer rights.

Please review our Returns & Refunds Policy before placing an order.

8. Customer Responsibilities

When using our website, customers agree to:

  • Provide accurate and truthful personal and delivery information.

  • Use the website for lawful purposes.

  • Avoid fraudulent purchases or payment activity.

  • Avoid attempting to interfere with the operation or security of our website.

  • Respect the intellectual property and branding of ForceFind.

  • Not use our website to distribute harmful software, malicious content or unlawful material.

ForceFind reserves the right to investigate suspected fraudulent or unlawful activity and take appropriate action in accordance with applicable law.

9. Fraudulent Transactions and Payment Disputes

ForceFind takes fraudulent transactions and payment abuse seriously.

Where a transaction appears suspicious, ForceFind may take reasonable steps to verify the order and payment information through appropriate channels.

Customers should contact ForceFind directly if they experience an issue with an order or payment.

Nothing in this section prevents a customer from exercising legitimate rights to dispute a transaction or obtain a remedy under applicable law.

10. Website Availability

ForceFind aims to keep its website available and operating properly.

However, temporary interruptions may occur due to maintenance, technical issues, hosting problems or circumstances outside our reasonable control.

ForceFind does not guarantee uninterrupted access to the website.

Nothing in this section excludes liability that cannot legally be excluded.

11. Intellectual Property

All original ForceFind branding, logos, graphics, website content, written material and other original intellectual property displayed on our website belong to ForceFind or are used with permission.

Customers and visitors may not reproduce, distribute, modify or commercially use ForceFind intellectual property without prior written permission.

Third-party trademarks and product names remain the property of their respective owners.

12. Limitation of Liability

ForceFind will not be responsible for losses arising solely from circumstances genuinely beyond its reasonable control, subject to applicable South African law.

Nothing in these Terms of Service excludes or limits:

  • Consumer rights under the CPA or ECTA.

  • Liability for defective or unsafe products where the law imposes liability.

  • Liability for fraud or gross negligence where it cannot lawfully be excluded.

  • Any other liability that cannot legally be excluded or limited.

Where legally permitted, ForceFind will not be responsible for indirect losses that are not reasonably foreseeable and are not recoverable under applicable law.

13. Third-Party Services

Our website may use third-party services, including Shopify, payment providers and Aramex.

These services may operate under their own terms, conditions and privacy policies.

ForceFind is not responsible for the independent operation of third-party platforms, but remains responsible for its own obligations to customers under applicable law.

14. Privacy and Personal Information

ForceFind respects the privacy of its customers.

Personal information collected through our website may be used for purposes including:

  • Processing and fulfilling orders.

  • Arranging deliveries.

  • Communicating with customers.

  • Providing customer support.

  • Handling returns and refunds.

  • Meeting applicable legal and regulatory obligations.

Personal information will be handled in accordance with applicable privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Please refer to our separate Privacy Policy for further information about how personal information is collected, processed, stored and protected.

15. Changes to These Terms

ForceFind reserves the right to update or amend these Terms of Service when necessary.

Updated terms will be published on our website with a revised last-updated date.

Changes will not retrospectively remove rights or alter contractual obligations arising from an order already concluded, except where permitted by law.

Customers are encouraged to review these terms periodically.

16. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from purchases or the use of our website will be handled in accordance with applicable South African law.

Nothing in this section prevents customers from approaching an appropriate consumer protection authority, ombud or court where legally entitled to do so.

17. Contact Information

For questions regarding these Terms of Service, orders or general enquiries, please contact:

ForceFind Customer Support

Email: [INSERT BUSINESS EMAIL]

Telephone: [INSERT CONTACT NUMBER]

Website: [INSERT WEBSITE]

Country: South Africa

Thank you for choosing ForceFind.

FORCEFIND – ELEVATE YOUR SOUND.